These terms and conditions govern your use of our self-storage facility. Please read them carefully before entering into an agreement with us.
1. About Us
We are Southwest Storage Solutions Ltd, a company registered in England and Wales. Our registered office is at 10 Riverside Road, Barnstaple, North Devon, EX31 1QN.
In these terms, “we”, “us” and “our” refer to Southwest Storage Solutions Ltd. “You” and “your” refer to the customer entering into this agreement.
2. The Agreement
This agreement is a rolling licence. It begins on the start date and continues in successive one-month periods until either party terminates it in accordance with these terms.
Your unit is located at our facility at 10 Riverside Road (Taylor’s Tools Ltd), Pottington Business Park, Barnstaple, North Devon, EX31 1QN.
This agreement is personal to you. You may not assign, sublet or transfer any of your rights under this agreement without our prior written consent.
No person other than you and us has any right to enforce any term of this agreement under the Contracts (Rights of Third Parties) Act 1999.
3. Rental Charges and Payment
All prices include VAT. Rent is always payable in advance.
After any introductory offer expires, your agreement reverts to a monthly rolling licence and you will be charged the standard monthly rate set out below, payable monthly in advance.
| Container Size | Standard Monthly Rate |
|---|---|
| 20ft Container | £150.00 inc VAT per one-month period |
Any fees for a partial month at the start or end of this agreement will be calculated and charged on a daily basis.
If any payment you make is returned unpaid, dishonoured or reversed (for example, a bounced cheque or failed direct debit), a returned payment fee of £25.00 will be charged.
We may review and change our rental charges at any time. We will give you at least 28 days’ written notice of any increase. If you do not accept the increase, you may terminate this agreement in accordance with clause 10.
4. Your Responsibilities
You agree to the following:
- Use: You must only use the container for lawful storage.
- Prohibited items: You must not store any items listed in Schedule 1 below.
- Security: You must keep the container securely locked with a robust padlock at all times. You must not place your padlock in a position that prevents us from using our own overlocking device.
- Insurance: You are solely responsible for insuring your stored goods to their full replacement value.
- Condition: You must return the container empty and in a clean condition at the end of this agreement.
- Ownership: You confirm that you own the goods you store, or that you have the owner’s permission to store them. You must not store goods belonging to anyone else without our written consent.
- No habitation: You must not use the container for human or animal habitation, or as a place of business.
- Waste: You must not leave rubbish or waste anywhere on our site. We do not provide waste disposal facilities. Any waste left on site will be removed at your cost.
5. Access and Security
Only you and any person you have authorised in writing may access the container. You are responsible for the actions of anyone you allow to access the site or the container.
We may ask you or anyone accessing the site to provide proof of identity. We may refuse access if satisfactory proof is not provided.
Our site is accessible during our published access hours. These hours may change from time to time, and we will give you reasonable notice of any changes.
6. Our Rights and Liabilities
- Access for inspection: We may access the container after giving you 7 days’ written notice, or immediately and without notice in an emergency.
- Right to relocate: We may move your goods to another unit of similar size at the same facility if we need to for operational reasons, including maintenance or reorganisation. We will give you reasonable notice of any relocation.
- Right to refuse storage: We may refuse to store any goods, or require you to remove any goods, if we reasonably consider them to be a safety, security or legal risk.
- Limitation of liability: Our liability for loss or damage to your goods is strictly limited as set out in these terms. We are not liable for events beyond our reasonable control.
7. Fees and Charges
The following fees are payable in addition to your rental charge and are subject to VAT:
| Fee | Amount |
|---|---|
| Security deposit (refundable) | Equivalent to 1 month’s rent – £150 |
| Late payment fee | £15.00 per occurrence |
| Overlocking fee (if rent is overdue by more than 1 month) | £50.00 |
| Lost entrance key/fob replacement | £75.00 (including admin fee) |
| Customer padlock rental fee | £75.00 |
| Additional key | £10.00 each |
| Cutting/replacement (if you lose your keys) | £35.00 |
| Container damage/repair | Full repair cost plus 25% administration fee |
| Cleaning fee (if unit is not left clean) | £75.00 |
| Lien enforcement administration fee | £150.00 |
| Returned payment fee | £25.00 |
8. Data Protection
We collect and process your personal data in accordance with data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We use your personal data to manage your agreement, collect payments, and comply with our legal obligations. We may share your data with third parties such as debt collection agencies, fraud prevention agencies, insurers and our professional advisers where necessary.
For full details of how we collect, use and protect your personal data, please refer to our Privacy Policy.
9. Notices
Any formal notice given under this agreement must be in writing. Notices may be delivered by hand, by post, or by email to the address or email address most recently provided by either party.
A notice is considered received:
- if delivered by hand, at the time of delivery;
- if sent by post, two working days after posting; and
- if sent by email, at the time the email is sent, provided no delivery failure notification is received.
10. Termination
- Termination by you: You may terminate this agreement by giving us at least 28 days’ written notice. No refund is given for any unused prepaid period.
- Termination by us: We may terminate immediately for serious breach, including non-payment or storing dangerous items. Otherwise, we may terminate with reasonable notice.
- Abandoned goods: If you fail to remove your goods after termination, we will follow the procedure under the Torts (Interference with Goods) Act 1977. This may lead to the sale of your goods to recover outstanding debts and fees.
11. Your Statutory Rights
Cooling-off period: You have the right to cancel this contract within 14 days of signing without giving any reason. Please refer to the separate Cancellation Form provided with this agreement for details.
12. Agreement
By signing, you confirm you have received, read and agree to these terms and conditions, including Schedule 1: Prohibited Items.
Schedule 1: Prohibited Items
You must not store any of the following:
- Perishable foodstuffs
- Live animals or plants
- Flammable liquids, gases or explosives (for example petrol, paint or gas bottles)
- Hazardous, toxic or radioactive materials
- Illegal substances, stolen property or firearms
- Items that emit fumes or odours
- Compressed gases
- Waste or refuse
- Any item that may increase the risk of damage, infestation or danger